Unfortunately, we do not accept cancelations, returns, or exchanges. This is due to the handmade and embroidered nature of each product and as soon as your order is placed we begin digitizing your design and your chosen garment style, colour, size, etc. is ordered from our supplier. Please note that we complete items on a 'to-order' basis and in sequential order.

UPDATE PERSONAL INFORMATION

We can update your shipping or personal information as long as your items have not been shipped out yet however please contact us ASAP if you need adjustments made. If at any point in time while placing your order you encounter a problem please contact us as we would be so happy to help you!

Shipping Policy

​Processing time for orders with embroidered products such as clothing, hats, etc. is up to 1 weeks (BestMbroidery) and 2 weeks for custom products. We experience a high volume of orders so please be patient as we try our best to complete all orders in sequence and in a timely manner. We thank you so much for all your support and patience towards our small business.
All parcels come with tracked shipping. Therefore, please note that you will receive a confirmation shipping email with a tracking number once your order has shipped. This will be sent to your email that was placed at the time of checkout for your order. If you have not received an email or tracking number past the processing time or need to change your contact email please reach out to us.
INCOMPLETE ADDRESS
All package are addressed with the exact address entered by customer at checkout so please ensure that your address is correct. BestMbroidery not be held accountable for any parcels that go missing or that are undeliverable due to wrong address placed by the customer at checkout. If you notice your address is incorrect, missing information, or in need of change please contact us within 24 hours of your purchase.
RETURNED OR UNDELIVERABLE PARCEL

If for any reason your package is undeliverable or returned to us by the postal office due to incorrect address placed by the customer during checkout you may contact us or we will contact you via email to notify you that we have received your package. BestMbroidery will not be held responsible for paying shipping fees to resend packages, this will be the customers responsibility in order to create a new shipping label with the updated address information